How many cats can use this tree simultaneously?
The S-1000 Multi-Level Tower is designed to comfortably accommodate up to 4-5 cats simultaneously. With 5 platforms and 3 hideaways at different levels, there's plenty of space for multiple cats to play, lounge, and nap without crowding each other.
Is this cat tree suitable for large cats?
Yes, the S-1000 is designed to accommodate cats of all sizes, including larger breeds. The platforms are spacious (up to 24" x 18"), and the structure has a weight capacity of 80 lbs total. The reinforced base provides excellent stability even for active, heavier cats.
How difficult is the assembly process?
Assembly typically takes 45-60 minutes with two people. All necessary hardware and an Allen wrench are included, though you'll also need a Phillips screwdriver. The instructions are detailed with clear diagrams. We recommend organizing all parts before beginning and following the step-by-step guide carefully. For those who prefer not to assemble it themselves, professional assembly service is available in select areas.
How do I clean the plush surfaces?
For regular maintenance, vacuum the plush surfaces to remove hair and debris. For spot cleaning, use a damp cloth with mild, pet-safe cleaner. The removable cushions can be hand washed with mild detergent and air dried (do not machine wash or dry). Always allow all surfaces to dry completely before allowing cats to use the tree again.
What is the warranty coverage?
The S-1000 comes with a 2-year manufacturer's warranty that covers defects in materials and workmanship under normal use. This includes structural components, hardware, and fabric surfaces. Normal wear and tear, including scratching post degradation from regular use, is not covered. Please register your product after purchase to activate the warranty.
Can I purchase replacement parts if needed?
Yes, replacement parts including scratching posts, cushions, and hardware are available for purchase through our customer service department. This ensures your cat tree can remain in excellent condition for many years, even with heavy use.
How stable is this cat tree?
The S-1000 features a reinforced, extra-wide base (48" x 30") that provides exceptional stability. The design includes a low center of gravity and anti-wobble features to keep the structure secure even during active play. For maximum stability, we recommend positioning the cat tree in a corner or against a wall.
Do you offer international shipping?
Yes, we ship to select international destinations. Shipping costs and delivery times vary by location. Please note that international orders may be subject to import duties and taxes, which are the responsibility of the recipient. Contact our customer service team for specific information about shipping to your country.